A young man, 18, was admitted into a very selective and competitive college. However, having just been diagnosed with ADD, he was overwhelmed with all the independence, lack of structure, freedom, and new responsibilities. By the end of first term, he was nearing failure. It was imperative to get him in touch with student counseling and learning support services so that his academic experience could be salvaged before it was too late. My role was to facilitate the communication between the university services and his parents so that the university could offer the support needed, as well as provide support for the parents, who were quite distraught over the situation.